Belfast Zoo
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Privacy and data protection

This privacy statement covers the following topics:

This privacy statement explains how we collect, use and disclose any information you provide through the Belfast Zoo website. 

Whenever you use this site, you agree to the collection, use, and disclosure of your information in accordance with this privacy statement.

Website information

This site is owned, managed and operated by Belfast City Council. 

Belfast City Council is committed to fulfilling its responsibilities under the Data Protection Act 1998. We are a registered data controller with the Information Commissioner and take appropriate steps to protect your privacy and information.

Our address is:

Belfast City Hall

Our privacy statement covers the Belfast Zoo website - only.

If you have any queries about this site, you can contact us at:

Corporate Communications
Belfast City Council
Belfast City Hall

Ways that we collect information
Some areas of this site require you to actively submit information in order to benefit from specific features, for example, email, online forms and online payments.

You will be informed at each of these information collection points what information is required and what information is optional.

Some of this information may be personal data (information that can be uniquely identified with you, for example, your name, address, email address or telephone number).

We only collect such information when you choose to supply it to us, and it is processed in accordance with the Data Protection Act 1998.

Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.

IP addresses
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet.

We collect IP addresses for the purposes of system administration and to audit the use of this site. Each time you log onto this site and each time you request one of our pages, our server logs your IP address.

Although we log your session with us, we will not normally link your IP address to anything that can enable us to identify you. However, we can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, site, users or others.


We use a number of cookies on our website. Find out more about our use of cookies.

Monitoring of email
We may monitor your email and other online communications with Belfast Zoo (this includes any Belfast Zoo and Belfast City Council member of staff).

Any such monitoring will take place in accordance with the law.

Web statistics
We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information.

Log file analysis helps us to understand usage patterns on this site and to make improvements to our service.

Disclosure of information
We may use information you provide through this site: 

  • to improve the content 
  • to customise the site to your preferences
  • for research
  • to communicate information to you or for marketing purposes, if you have requested it, and 
  • for the purposes specified in this privacy statement. 

We do not disclose any information you provide via the site to any other individuals or organisations (third parties) except where: 

  • such disclosures are necessary to fulfil our service obligations to you, in which case we will require such third parties to agree to treat your information in accordance with this privacy statement 
  • required by applicable laws, courts orders or government regulations (for example, to prevent or detect crime)
  • you give us permission to do so
  • for online payments, we will pass your details securely to Barclaycard through a 128-bit Secure Socket Layer connection (SSL).

More information about how Barclaycard processes your information is available from the Barclaycard website.

Access to and correction of personal information
We will take all reasonable steps in accordance with our legal obligations to update or correct your personal information in our possession that you submit through this site.

You have a right to ask to see details of any personal information that we hold about you and Section 7 of the Data Protection Act 1998 provides you with this right to apply. It gives you rights in relation to how personal information about you is obtained, processed, stored and disclosed to others.

You are entitled to know: what type of information is being held, what purpose the information is being used for and who has access to the information and who it may be disclosed to.

To do this, contact us at:

Corporate Communications
Belfast City Council
Belfast City Hall

We take care to protect your personal information as you transmit it from your computer to our site and to protect such information from loss, misuse, and unauthorised access, disclosure, alteration or destruction.

We use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.

Where you use passwords, ID numbers, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.

Links to other websites
This site contains links and references to other websites.

This privacy statement does not apply to those sites and we encourage you to read the privacy statement of every website you visit.

Notification of changes to our privacy statement 
We will post details of any changes to our privacy statement on this website to help make sure you are always aware of the information we collect, how we use it and in what circumstances, if any, we share it with other parties.

This privacy statement was last reviewed on 1 August 2016.

Privacy and data protection

Belfast City Council is committed to fulfilling its responsibilities under the Data Protection Act 1998. It is notified to the Information Commissioner as data controller and takes appropriate steps to protect your privacy and information.

The personal information you choose to provide, such as your name, address and other contact details, will be processed in accordance with the Data Protection Act. It will only be used to communicate with you about a service or information you have requested.

Your personal information will only be made available to the appropriate council staff involved in the provision of this service and the representatives of the Barclaycard service who assist with the administration of your payment.

Your personal information will not be disclosed to any outside organisation without your consent, except where it is necessary for the council to do so to comply with the law or provide this service.