Date: 28 Sep 2017
We have recently been awarded the TripAdvisor certificate of excellence.
This official certification recognises businesses that deliver a consistently superior customer experience and receive outstanding visitor ratings and reviews on the interactive travel website.
Zoo manager, Alyn Cairns says “We are delighted to have been recognised with this certification from TripAdvisor. Over the past 80 years, Belfast Zoo has become one of Northern Ireland’s oldest and most loved visitor attractions. This has been achieved by integrating our core purpose as a pioneering conservation zoo, which is passionate about education, learning and discovery, with our aim to provide a diverse and hugely enjoyable visitor experience which captures the imagination and create long-lasting memories. Key to achieving this is our visitor-inspired culture to ‘go the extra mile’ for customer service.”
Alyn continues “We encourage feedback from a range of sources, including TripAdvisor and firmly believe that by listening to our visitors and actively responding. In 2017 we introduced our first Quiet Hour, a new keeper for a day experience and have made improvements to the zoo site. We are excited to continue making improvements to the zoo in future to provide a truly unique experience and a ‘ZOOPER’ day out for all!”