Due to COVID-19, some of our facilities have been restricted. Please read our Coronavirus update page for more information.
Our toilets are located at:
- the main zoo entrance
- the Lion's Den Restaurant
- the elephant and giraffe walk
- the Treetop Tearoom.
All of our bathrooms have wheelchair access.
Download our map (PDF - 3.75MB) before you arrive to see our updated walking trail.
Baby changing facilities
You will find baby changing facilities in all disabled toilets and in the Lion's Den Restaurant.
If you’re clearing out your closet and have any unwanted clothes, you can donate them to the zoo. We use the clothes for animal enrichment activities with our chimpanzees and gorillas. You can leave any donations at the zoo reception or with our team in the visitor centre.
Permanent recycling banks are located in the main car park. The banks are suitable for glass and plastic.
Electronic vehicle charge point
We have an electronic vehicle charge point at the front of the visitor centre in the main car park.
Storage lockers are available at the zoo’s visitor centre. A charge applies for using the lockers. Belongings cannot be stored overnight in the lockers.
We have a number of qualified first aiders on site. You can approach any member of zoo staff or call 028 9077 6277 and a first aider will be dispatched to your location immediately.
We also have an AED defibrillator and staff are qualified to operate this equipment.
Free Audio Tours
We offer free audio tours to enhance visitor experience. The free tour can be downloaded to visitor’s phones via the CloudGuide App or by scanning the QR code displayed at the zoo's service desk.
The audio tour is currently available in English and lasts around 35 minutes in total, however visitors can enjoy the tour at their own pace and in their own desired order with the help of an interactive built-in map.
This new audio guide reveals a vast array of fun facts and detailed overviews of featured animals at the Belfast Zoo over 33 stops, making it a useful source of learning and providing an educational experience.
In addition, the CloudGuide App allows all users the ability to provide real-time feedback about their experience, as well as saving their favourite points of interest when they leave the zoo.
Accessibility at the zoo
Find out more about accessibility at our zoo including our zoo-mobile and wheelchair loan.
Find out more about accessibility at our zoo.
Free WiFi is available at this venue in the zoo’s visitor centre and Zoovenir Shop. Read more about Belfast Wifi terms and conditions.