Wheelchair and mobility access
The zoo was designed in a number of loops (such as the elephant and giraffe loop) to provide flatter areas after each uphill climb. By following these recommended routes and with a little planning, you'll be able to see the majority of enclosures around the zoo.
Disabled parking spaces are available for Blue Badge holders at the top end of our car parks. Blue Badges must be properly displayed on the vehicle dashboard with the side showing the wheelchair symbol facing forward.
Our visitor centre is fitted with an induction loop hearing system. If you’d like to use this please advise a member of our staff and switch your hearing aid to T.
All of our toilets are accessible.
Manual wheelchairs are available at the zoo. Please call us on 028 9077 6277 to check availability and to reserve one. The wheelchairs are booked on a first come, first served basis.
Due to the steep hills, we can’t provide electric scooters. But, you are allowed to use your own electric scooter at your own risk. You’ll need to sign a disclaimer at the zoo entrance and follow the recommended route.
Double and triple pushchairs
You may experience problems in accessing some of our standard single doorways with some double and triple pushchairs.
Only registered assistance dogs are allowed into the zoo, as stated in the regulations of the British and Irish Association of Zoos and Aquaria (BIAZA). These regulations state that:
- all registered assistance dogs must be up to date with all inoculations.
- dogs must be kept on a lead at all times and under strict control.
- dogs must not be allowed to fowl anywhere in the zoo grounds. Any incidents should be cleared away by their owners.
Please do not encourage your dog to look at the animals or lead them directly to the windows. This disturbs the zoo animals and can be stressful for them. Dogs are only allowed into the park to assist the visitor.