Belfast Zoo
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Visual and hearing impairments

Visual impairments

The zoo is a multi-sensory experience with an array of sounds and smells. 

For visitors with assistance dogs 

Only registered assistance dogs are allowed into the zoo, as stated in the regulations of the British and Irish Association of Zoos and Aquaria (BIAZA). These regulations state that: 

  • all registered assistance dogs must be up to date with all inoculations. 
  • dogs must be kept on a lead at all times and under strict control. 
  • dogs must not be allowed to fowl anywhere in the zoo grounds. Any incidents should be cleared away by their owners. 
  • A bowl of water can be provided for an assistance dog.

Proof of current inoculations and registration as an assistance dog is required. Your dog will not be permitted entry into the zoo without these. 

Daily keeper talks 

Discover more about the animals we look after, the threats facing these endangered animals and the work of a modern zoo at the daily keeper talks. 

Zoo-mobile

The ‘zoo-mobile’ is an accessible vehicle that can carry one wheelchair user and three non-wheelchair users or five non-wheelchair users. 

The vehicle is available to book online. Advance booking is advised. There are two options available: 

  • an inclusive tour or 
  • the hilltop drop-off service

Hearing impairments

Our visitor centre is fitted with an induction loop hearing system.

If you would like to use this, please advise a member of our staff and switch your hearing aid to T. 

A number of our zoo crew have completed deaf awareness training and will be happy to assist you during your visit. A member of staff trained in BSL skills is normally on duty.

SignVideo

As the zoo is closed due to COVID-19, SignVideo is unavailable until further notice.

Free Audio Tours

We offer free audio tours to enhance visitor experience. The free tour can be downloaded to visitor’s phones via the CloudGuide App or by scanning the QR code displayed at the zoo's service desk.

The audio tour is currently available in English and lasts around 35 minutes in total, however visitors can enjoy the tour at their own pace and in their own desired order with the help of an interactive built-in map.

This new audio guide reveals a vast array of fun facts and detailed overviews of featured animals at the Belfast Zoo over 33 stops, making it a useful source of learning and providing an educational experience.

In addition, the CloudGuide App allows all users the ability to provide real-time feedback about their experience, as well as saving their favourite points of interest when they leave the zoo.